When something goes wrong

This page explains the message shown when an action could not be completed, the bar at the bottom of the screen, the screens shown during maintenance or when payment cannot be confirmed, and what to do in each case.

When “Couldn't complete the action” is shown

If the action of a button you selected could not be completed, a “Couldn't complete the action” message appears in the middle of the screen, with the reason in red. What you entered is not lost. Select [Close] to close it, and then select the button again, following the reason shown.

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1. This tells you that the action you selected could not be completed. The reason is shown below it in red.
2. Select this to close the message and return to the previous screen.

Close

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If an action you selected inside an input screen (a dialog) could not be completed, the reason is shown at the bottom of that screen.

Common reasons and what to do are as follows.

When “Couldn't load the latest information.” is shown at the bottom of the screen

This is shown, for example, when the connection is lost while the screen is open. The screen keeps showing the information it loaded earlier. Check that you are connected to the internet, and select [Reload]. When the latest information is loaded, this message disappears.

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1. Select this to load the information on the screen again.

Close

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When a screen does not open

• If a red message and [Reload] are shown instead of the screen, select [Reload].
• If you have been signed out, the sign-in screen shows “Please sign in again.”. Please sign in again.
• If “You don't have permission to manage this school.” is shown, you are not signed in as a teacher who manages that school. Check the email address you are signed in with in the header. Select the [Back to schools] button that is shown to return to the list of schools you manage.

When “Under maintenance” is shown

While Soroban Portal is under maintenance, the screens after sign-in show this message, and your school’s screens cannot be used. When maintenance ends, the screen returns to normal automatically after a short time. [User guide] and [Sign out] in the header can still be used.

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1. This shows that the portal is under maintenance. When maintenance ends, the screen returns to normal automatically.

Close

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If you had a screen open when maintenance started, selecting a button such as Save shows “Temporarily unavailable. Please try again later.”. What you entered remains, so please select the button again after maintenance ends.

During maintenance, check-in kiosks show “You can't use this right now. Ask your teacher.”, and check-ins and check-outs cannot be recorded. After maintenance ends, please add records for the check-ins and check-outs made during that time (View and correct check-in records).

When “Payment not confirmed” is shown

If there is an unpaid invoice past its due date, Soroban Portal shows only this screen for all the schools you manage. Please pay with [Billing & cancellation] for each school. When payment is confirmed, the screens return to normal automatically. For details, please see “Start a subscription, pay, and cancel”.

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1. Until payment is made, this screen appears whenever you open Soroban Portal.
2. Select this to go to the Stripe screen for paying for that school.

Close

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Contact

If this guide does not solve your problem, or for requests such as the following, please email support@sicorp.jp. Please include your school name and the email address you sign in with.

• You want to change the email address you use to sign in
• You want to add a teacher who manages the school with you (an assistant teacher)
• You want to change the school’s country while you have a subscription
• You don’t understand the reason shown, or the same error keeps happening

Related pages

• Sign in
• Start a subscription, pay, and cancel
• Check in and out at the kiosk
• User guide contents