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Withdraw, re-enroll, or delete students

Withdraw students who have left your school. Withdrawn students stay on the roster, and you can later re-enroll them or delete them.

  1. Select [Withdraw] for the student

    In the enrolled table of the [Students] tab, select [Withdraw] in the row of the student who has left.

    1. Select this to show a confirmation screen.
    The enrolled table in the Students screen, and the [Withdraw] button in a row

  2. Confirm the withdrawal

    Read the explanation on the confirmation screen, then select [Withdraw].

    1. Select this to withdraw the student.
    The confirmation screen for withdrawing a student

    When a student is withdrawn, all of the student’s add-ons are removed, and the student can no longer sign in to the Soroban app. The learning records remain. If parent contacts were registered for the student, the contacts remain, but nothing is sent to them while the student is withdrawn (Register parent contacts).

    Withdrawn students are not counted for add-on fees, but they are included in the number of students on the roster. The number of students on the roster is shown above the student list as “Students on the roster (including withdrawn)”. If the roster exceeds the free limit and you want to lower the fee, delete withdrawn students (step 5 below).

  3. Open the table of withdrawn students

    Select the switch above the table in the Students screen that shows the number of withdrawn students to switch to the table of withdrawn students. Select the switch that shows the number of enrolled students to return to the enrolled table. Withdrawn students are listed with the most recently withdrawn first.

    1. Select this to show the table of withdrawn students. The number is how many students have been withdrawn.
    2. Re-enrolls that student (step 4 below).
    3. Deletes that student (step 5 below).
    The table of withdrawn students

  4. Re-enroll a student

    Select [Re-enroll] in the row of the student you want to re-enroll, and select [Re-enroll] on the confirmation screen. The student returns to the enrolled table without any add-ons. If the student will use the Soroban app, give the add-on with [Edit]. Re-enrolling alone does not increase the fee, so you can do it even if the school has no subscription. If the number of enrolled students has reached the limit, you cannot re-enroll a student (the limit is shown on the screen).

  5. Delete a student

    Select [Delete] in the row of the student you want to delete, and select [Delete] on the confirmation screen.

    Deleting a student permanently removes the display name, learning records, and Soroban app account, and this cannot be undone. Any check-in records and parent contacts are also deleted (including records and contacts that remained after the add-on was removed). The number of students on the roster goes down, so if your school pays a fee for the number of students on the roster, the fee goes down from the next renewal date.

While payment cannot be confirmed and the “Payment not confirmed” screen is shown, you cannot withdraw or delete students either (Start a subscription, pay, and cancel).

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