Soroban PortalStart a subscription, pay, and cancel
Start your school’s subscription before any fees apply. After you subscribe, you change the payment method, view invoices, and cancel on the screens of Stripe (a payment service company).
Please see the Fee Schedule for fees. Subscriptions are per school.
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Start the subscription
Open the [Subscription & payments] tab on your school’s screen and select [Start subscription]. You can start a subscription even if there are no students on the roster, and even if the fee is ¥0.
- The [Subscription & payments] tab.
- Select this to go to the Stripe screen for registering a card for payment.
After you start the subscription, if your fee increases partway through a month, for example because you give students the Soroban app account add-on, the amount from the day of the increase to the day before the next renewal date is calculated pro rata and billed on the next renewal date. The diagram on the screen shows an example. The “Worksheets” add-on is not prorated: the fee for the current period applies, regardless of the day you add it (Create worksheets).
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Register a card on the Stripe screen
On the Stripe screen, enter your payment card and billing details and subscribe. When the process is complete, you return to Soroban Portal, and “Payment confirmed and your subscription has started.” is shown.
If confirmation takes time, “Confirming your payment…” is shown. Please wait. If the payment still cannot be confirmed after a while, “Confirming your payment is taking a while. Please wait a moment, then reload the page.” is shown, so please reload the page after a while.
If you return without subscribing on the Stripe screen, “Payment canceled. Your subscription hasn't changed.” is shown. If you subscribe for a school that already has a subscription, for example by completing the subscription for the same school from two screens one after the other, “This school already has a subscription. This payment will be refunded.” is shown.
The [Subscription & payments] tab shows Enrolled students, Students on the roster (including withdrawn), the number of people for each add-on, the estimated monthly fee, and Next renewal date. If you pay with a card in a currency other than Japanese yen, the converted amount is charged.
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Payment method, invoices, and cancellation
For a school with a subscription, the [Subscription & payments] tab shows [Billing & cancellation]. Select it to open a Stripe screen where you can do the following.
- Change the payment card
- View invoices and receipts
- Request a cancellation, or withdraw the request
- Select this to go to the Stripe screen for payments and cancellation.
When you request cancellation, the subscription is canceled on the next renewal date. You can use the school until then. You can withdraw the cancellation until the day before the renewal date.
For a school whose cancellation has been requested, “Cancellation scheduled” is shown next to the school name, and on every tab a yellow notice below the school name shows until when you can use it.
After cancellation, “Canceled” is shown next to the school name, and every tab shows “This school's subscription has been canceled. You can resubscribe in “Subscription & payments”.”. Students can no longer sign in to the Soroban app. Learning records are not deleted. A canceled school can be resubscribed with [Resubscribe] in the same tab, based on the students on the roster and the add-ons at that time. Even after cancellation, you can view the payment card and past invoices and receipts with [Invoice history] in the same tab.
After a school is canceled, the school’s add-ons (“Check-in & messages” and “Worksheets”) are also unavailable. If you resubscribe, you can use them again (How check-in and check-out works). You can still view the roster, withdraw students, and delete them after canceling (Withdraw, re-enroll, or delete students).
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If a payment fails
If the payment on the renewal date fails, a red notice is shown below the school name on every tab. During this time, you can keep using the portal as before. Please pay with [Billing & cancellation] in the [Subscription & payments] tab.
- The [Subscription & payments] tab. The red notice is shown below the school name on every tab.
- Select this to go to the Stripe screen for payment.
The payment due date is counted from the renewal date on which the payment failed (when the invoice was finalized). The number of days is written in the red notice. For card payments, Stripe automatically retries several times over the following period. If a retry succeeds, everything returns to normal without any action from you. Payments that require card authentication (3D Secure) are not retried automatically. Please complete authentication and pay the unpaid invoice from [Billing & cancellation].
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If the payment due date has passed
If payment is not made by the due date, the students of that school can no longer sign in to the Soroban app. In addition, the teacher’s Soroban Portal shows only the “Payment not confirmed” screen for all the schools the teacher manages, and the other screens can no longer be used. The same applies to other teachers who manage that school. [Materials and app] and [Settings] in the header are also no longer shown.
On this screen, pay with [Billing & cancellation] for each school. Schools whose payment is not complete are marked “Unpaid”.
- Until payment is made, this screen appears whenever you open Soroban Portal.
- Select this to go to the Stripe screen for paying for that school.
When payment is confirmed, Soroban Portal returns to normal automatically, and students can sign in to the Soroban app again.
From this screen, you can also open [Billing & cancellation] for your other schools whose payments are complete. While the portal is stopped, fees for your other schools continue to apply, and you cannot withdraw students either. If you want to stop the fees for another school, please cancel that school’s subscription. Students of schools whose payment is complete can keep using the Soroban app.
If payment is not made by the day before the next renewal date, that school’s subscription is canceled. Even after cancellation, the unpaid amount remains due, and until it is paid, the teacher’s Soroban Portal stays on the “Payment not confirmed” screen.